Banned User Name Entered

[sus4chord]

Hi, Rick/Craig -

When I tried to re-install DC on my computer (that I just re-installed the O/S on - I do that pretty often on my machines, because I'm not happy about one thing or another), I received the following error message when I tried to do an automatic authentication (after entering my serial number):

An error was returned from the server. Please contact Diamond Cut productions and report the following error: <h1> Banned user name entered.</h1><p>Please contact Diamond Cut Productions.</p>IP address logged, Notification email sent. Registration halted.

And then I get buttons for Retry and Cancel.

I didn't know I was banned. Any help is appreciated. I've only been using DC products since version DC*Art 32 and have upgraded all along (DC4 - Millennium, DC5, DC6, and now DC7).

[Craig Maier]

Hi,

There is no reason that you should have been banned. It sounds like some sort of glitch or clerical error on our end. Please send me a private email with your serial number so that I can look up your reg code.

craig@diamondcut.com

Craig

[sus4chord]

Hi, Craig -

Message sent.

[sus4chord]

And FYI, DC Audio Mentor installed and authenticated just fine (with the same user name and email, but of course a different serial number.

[Craig Maier]

Yeah, - - - what may be going on is that there are "cracks" out there. We try to stay ahead of them to a certain degree by invalidating certain serial numbers. Since this is a manual process, we may have invalidated your serial number in error. I will check it out - - - and very sorry for the invonvenience.

Craig

[Craig Maier]

Hi -

I did a manual registration which should have resulted in a valid reg code which was automatically emailed to you. Hopefully, it worked ok. I can not figure out what glitched on the system, however. Everything looked clean from my perspective, so who knows what happened.

Craig

[sus4chord]

Hi, Craig -

I just got back from my wedding anniversary trip, so was off the net for a few days.

I received the code, but it didn't work. That being said, what I had originally done, was to enter my serial number (which it liked), but then do the "automatic registrations", which it didn't like and which always worked in the past for a new re-install. It was just this time I started getting the errors I posted. I wasn't even thinking about entering the reg code manually. When I received the code you sent, I tried it (I entered my email address, then selected "register by Phone/email" and entered the code you sent. It didn't like it. So I went back to my original email (when I previously had a successful "automatic" registration) and this time selected the "register by phone/email" again and entered the original code I received. That worked for me and I seem to be okay now.

However, it still remains that the "automatic" method will not work for me as of now (I tried it again). I don't think it's a biggie, but just wanted to let you know. For now, I seem to be running okay, though.

It's weird that it started happening all of a sudden. And thanks for your help.

[Craig Maier]

Hmmm - What version where you working with? Is it possible that it is a bug in version 7.15 or were you working with an older version. What do you think?

Craig

[sus4chord]

Hi, Craig -

Just notice, it was 7.02 (from my CD) that I had installed. It meant to install 7.11, but must have hit the wrong EXE (I copy all my CD images to external USB and I keep all downloaded versions on my external USB hard drive, as well). I haven't applied the 7.11 patch yet, and I didn't see if the 7.15 Forensics version was available yet, but will upgrade to at least 7.11.

I'll let you know how that goes.

I didn't realize the registration was decimal point version specific.

And you saw my private email responses (and I yours - thank you).

[sus4chord]

I just installed 7.11 on top of 7.02 and all works well now (since I tried my original code, rather than doing the automatic registration).

As I said in my email, thanks again so much for your help. And I would publicly like to say that it is a pleasure to work with a company that takes such a personal interest in solving customer problems. A++ for that.

[Craig Maier]

John,

Thanks for the kuddos. We try.

Anyway, you should really consider updating to 7.15 as it has some new features and some bug fixes over and above version 7.11.

Craig

[sus4chord]

Is 7.15 Forensics available now? Last I checked it was just the regular version. Thanks.

[Craig Maier]

Hi -

Sorry, you are right. I was thinking of DC7 not Live / Forensics.

Craig